MAC – Kanyon AVM Istanbul

In line with the new circular issued by the TR Ministry of Interior, as of June 1, we took all necessary actions and reopened the covered doors of our clubs. For our current club-based working hours, you can follow our club detail pages on marsathletic.com and MAC mobile application.

All extra precautions are taken in our clubs to protect the health of you and our employees, within the rules set by the Ministry. The measures taken are as follows: We Have Maximized Our Hygiene Policy With Additional Precautions and Regulations. We disinfect all our clubs with nanoclear technology. We regularly disinfect our studios after each lesson and all our equipment after each use at the highest level. We have placed hand sanitizer for you at certain points of the club. We increased the general cleaning frequency of the club. We disinfect areas with high contact frequency, such as door handles, frequently during the day. We regularly disinfect our cabinets for you. We maintain social distance for your health. We arranged the placement of all equipment according to the social distance rules. We have regulated the use of lockers to maintain social distance. We have positioned "social distance floor sticker" in all studios. Our instructors teach without physical contact. We have taken extra precautions for your health. We have ensured that our ventilation system works with 100% fresh air taken from the outside environment.

You can perform your membership freeze process using any of the following steps: https://portal.marsathletic.com/ and the Membership Information Platform in the MAC application Coming to the hut By filling in the form in the Contact Us section of our website and submitting it. By calling us from our MAC Communication Line on 0850 241 30 00 between 09:00 and 19:00 on Saturdays and every weekday. You can follow the same steps for your cancellations.

The use of masks is mandatory at club entrances, within the rules set by the Ministry. There is no obligation to use masks during sports.

Membership figures for our clubs will be regulated in line with the decisions of the Ministry. You can check the instant availability of your club and nearby clubs with our density status application via the MAC Mobile Application.

Our group lessons are held in line with the ministry's decision, by regulating the number of people in the studio and maintaining the 2 meter social distance rule.

No membership fee was charged to you during the period we were closed, and memberships were frozen with all rights reserved. In annual memberships, unused months are added to the end of the membership date.

You can reach our club-based working hours on the club detail pages.

In order for you to be able to do sports in a healthy way in the new period, entrances to our clubs will only be made with the new QR code system. You can access your QR code from the Mars Athletic Club application.

Our expectations from our members in this period; For the health of you and all our members, you should not do sports in the club with the shoes you wear outside, After entering the club, you should disinfect your hands with hand disinfectant, Keeping your social distance for your health, Taking your place in the studios within the framework of social distance, For your health, bring your sports towel with you, If you feel suspicious about your health, you should postpone your arrival to the club to a day when you feel better for the health of you and all our members,

You can become a member of MAC with one click! All you have to do is click on the “ Sign Up ” button on our website !

We look forward to seeing you among us on the day you turn 14!

Make sure you enter the correct e-mail address and password you used when registering. If the problem persists, we can help you if you contact us immediately via our Online Contact Form.

First of all, check the junk mail section of your mailbox, if the password is not in the junk mailbox, you can request it again by clicking the forgot password link. If the problem persists, you can contact us via the Online Contact Form.

To request your password again, simply click on the link and tell us "Forgot Password". Your password will be sent to the registered e-mail address.

Your MAC application login password is in the e-mail you receive when your membership is complete. After downloading it to your smartphone, you can log in to the application using your member information. You can create your QR code by clicking the "Log In" tab on the application screen and complete your check-in process with our turnstile screen, and enter our club without contact.

You can freeze your membership from the member portal, which you can access by logging in from the portal.marsathletic.com link or by clicking the "Membership Information" menu from the MAC Application. You have the right to freeze for 30 days free of charge and 60 days for paid subscriptions for monthly flexible memberships and 6-month subscriptions.

For membership cancellation, you can submit your request from the member portal, which you can access by logging in from the portal.marsathletic.com link or clicking the "Membership Information" menu from the MAC Application. You can request cancellation by going to your club up to 2 days before the day you become a member. (For example: If you registered on October 20, you can submit a cancellation request until the 18th of each month, in this example, the cancellation request you submit on the 19th or 20th will be processed for the next month.) You can terminate your membership in the last month of your membership in contracted memberships, and in every new month in monthly flexible memberships, without paying an additional fee for cancellation requests you make as stated above. If you have a 'pay or installment registered' membership and you want to cancel your membership before it expires; The special discount amount for these memberships is calculated over the months you are a member and the membership participation fee is added to this amount. The total amount will be subtracted from your membership fee and the remaining amount will be refunded to you. You can see your refund amount when submitting a cancellation request on the member portal. If you have a 'monthly paid monthly subscription' subscription and you wish to cancel your subscription before it expires, you can find the applicable conditions here. You can see your contracted membership cancellation fee while submitting your membership cancellation request on the member portal.

You can only pay your membership fee with a credit card and one of Akbank, Yapı Kredi, İşbank, Ziraat Bankası, Finansbank and Garanti Bankası Bankamatik (debit) cards. Since you have completed your membership transactions through the online system, cash payments cannot be made.

If you became a member before October 1, 2019; For monthly memberships, the membership fee of the next month is automatically charged to your credit card on the last day of each month. For annual memberships in advance or in installments, the membership fee is charged to your card when your membership starts. If you became a member after October 1, 2019; On which day of the month you became a member, the membership fee will be charged to your card 1 day before the next month. The same conditions apply for annual memberships with monthly payments. For annual memberships in cash or in installments, the membership fee is charged to your card when your membership starts.

For monthly memberships, you cannot enter the club if your membership fee cannot be withdrawn from your card. An attempt is made to collect the unpaid or accumulated membership fee from your card. If the collection is successful, you can start using the club again. If no collection is made for two months, your membership will be terminated at the end of the second month. You can reach the conditions that will apply in cases where your membership fee cannot be withdrawn for monthly and annual memberships .

Your invoices are issued at the end of the relevant month and are sent to your e-mail address as an e-invoice in the second week of the following month.

As of October 1, if your membership type is a monthly flexible membership, your membership will continue unless you cancel it. In our contracted memberships, if you do not renew or apply for cancellation in the last month of your membership, your membership will continue as a monthly flexible membership.

You can transfer membership to another club with the same concept. All you have to do is go to the club you are a member of and indicate this.

We have a pyramid system that sets the entry rules at our MAC clubs. Our members can use Kanyon, Ortaköy, G-Mall/Zorlu, Göktürk/Panora, Akmerkez, Suadiye/Vadi İstanbul, Akaretler, Emaar, Brandium and all MACFit clubs, respectively, excluding the club usage rights mentioned before.

You can learn the current membership fees of our clubs on our website. You can click now to find out the current price of the club you are interested in .

Since we carry out your membership transactions through the online system, cash payments are not accepted.

Yes, we have a monthly subscription option.

By logging in via our website, you can update your card information and make your payments from your new card.

You can reach all our group lessons from the link .

All group lessons are free at MAC.

The duration of group lessons varies. For detailed information about the course, you can view the course schedule by visiting the club page on our website.

You can download the Mars Athletic Club mobile application to your mobile phone and make a reservation whenever you want. Depending on the availability of the classes, you can attend the classes when you go to the club.

You can view your club's syllabus both on Mars Athletic Club Mobile and on your club page on our website.

Various measurements and tests are applied in order to get to know our members better and to create their personal programs in line with their needs and goals. You can create your "first assessment" appointment, which includes many comprehensive analyzes, immediately after your membership process is completed. In line with the data obtained after the first assessment appointment, the "first program" appointment, which you will apply with our trainers and which is recommended to be applied for 2 months, will be created by our reception department. In addition to the above-mentioned first assessment test, 6 program appointments are offered free of charge, to be renewed every two months, in our memberships with your promise to stay for 1 year.

Yes, if you want to take private lessons from our trainers, you can make an appointment by logging in through our website. Private lesson prices vary depending on the instructor and the type of lesson.

During the pandemic process, our club cannot accept guests, except for members, for your health

After completing your membership, we will send you the address where you can make an appointment for Fit Start free of charge along with the welcome e-mail. You can get your Fit Start appointment right away by logging in via our website.

You can find out the working hours of our clubs by entering the page of our club on our website.

Shower, toilet, wardrobe and hair dryer are available in all our clubs and you can use them all for free.

There is towel service for our members in our clubs.

All our clubs have Wi-Fi access.

Children's club service is not provided in our clubs.

If you come by car, from the shopping mall parking lot; If you come on foot, it is possible to enter through the door announced by the club management.

You can refer your friend to our club team.

You can share all your requests, requests and complaints with us via the Online Contact Form. In our clubs, our club team is always ready to help you.

Yes, it is absolutely safe. As MAC, we do not keep your credit card information in our payment systems and database. The card information that you will save as encrypted in your membership account is kept in the bank systems.

Yes, our MAC clubs are monitored with a large-scale closed-circuit CCTV system

You can download the MAC+ mobile application to your phone via the App Store / Google Play or by clicking the links below. IOS / Android

We have developed the MAC+ application to offer Turkey's most comprehensive sports content to you, our members, and to keep you up to date with new content. All expert MAC from within MAC+ and MACFit trainers, you can access over 400 exercise videos and the extensive 'sports at home' library, and you can apply hundreds of different content to the flow of your life wherever you are. You can also benefit from personalized transformation programs created by expert MAC trainers for every level and target. With MAC+, you can instantly book in-club group lessons, get information about personal trainers in your club and organize private lessons.

We will make our alternative application available to our members as soon as possible so that our members using iPhone 6 / Android 6 and older device / version can download and use the MAC + application. With this application, they will only be able to enter and exit clubs.

During the entrance to our clubs, we need to be able to get the location by turning on at least one of the bluetooth or internet connections. This application is made to ensure the secure login of our members and to prevent a different person from logging in with the information/screenshots of our members

QR code control at club exits is done due to the security measures we have taken for you. We have an obligation to know who is inside in order to ensure full safety conditions in any emergency where we need to evacuate our clubs. In addition, within the framework of the measures we have taken during the pandemic period, we also check the QR code at the exit in order to accurately display the occupancy rate of our clubs and transfer them to you correctly.