Macy’s (Herald Square) New York

Order change timeframe In order to get your orders to you as quickly as possible, we have a limited window to change or cancel orders. Online shipped orders: 30 minutes to change or cancel your order In Store Pick Up: 15 minutes to change or cancel your order Same-Day Delivery: 15 minutes to change or cancel your order Changing your order After your order has been submitted, you have 30 minutes to change certain information: Shipping information such as name, address, or phone number Item color or size Adding or removing items The following information cannot be changed once an order has been placed: Payment method Billing information such as name, address, or phone number To request changes to your order, you must contact Customer Service at 800-289-6229 . Your method of payment may need to be re-authorized if changes are made to your order, so please have it available Canceling an order online Whether you're signed in using your Macy's account or you checked out as a guest, you have 30 minutes to cancel your order online from the time it was submitted. If you're signed in using your Macy's account: Select the Order Details link of the order you wish to cancel Select the Cancel Order link on the Order Details page Once the cancel confirmation appears, select Yes to confirm that you are canceling the order You'll receive an email confirmation that your order has been canceled If you checked out as a guest: Visit Macy's Purchase History to utilize the lookup feature using your order Select the Cancel Order link on the Order Details page Once the cancel confirmation appears, select Yes to confirm that you are canceling the order You'll receive an email confirmation that your order has been canceled Inability to cancel an order If you’re unable to cancel your order, you can: Contact the carrier (UPS or USPS) once it ships and ask if your order can be returned to us (there is no guarantee that it can be rerouted) Refuse the package at the time of delivery to have your order returned to us and we’ll process a refund within 10 days of receipt Return your purchase by mail or in store –for more info on returns, here’s our Return Policy

Do you need a Price Adjustment? We would be more than happy to help. Price Adjustment Request Please chat with us to request a price adjustment. A "Chat Online" link is located at the bottom of this page. The chat link is visible 9a-12a (holiday exceptions may apply). Price adjustments can only be made within 10 days of your purchase and only if the original purchase was made without a promotion code applied. You will be refunded the difference in price to your original form of payment Please include: Order Number Email address First and Last Name Daytime Phone Shipping Address Items to Adjust Sale Event or Date Promotion Code (optional) Reason for Inquiry: Price or Promotion Adjustment For your protection, please do not send us your account number. Please note: Due to customer privacy and security concerns, Macy's does not accept price adjustment requests submitted via applications or 3rd parties. Only requests submitted directly by a customer will be accepted. Furniture And Mattress Sales Price Adjustments For Furniture and Mattress Sales Price Adjustments please email [email protected] To qualify for a Sale Price Adjustment, the sale price adjustment needs to be submitted NO LATER than 10 days: White Glove, In-Home, & Room of Choice - 10 days from date of delivery Parcel from Warehouse - 10 Days from date shipped from the warehouse Parcel from Vendor- 10 Days from date shipped from the vendor Please include: Salescheck Number Email address First and Last Name Daytime Phone Shipping Address Items to Adjust Sale Event or Date Promotion Code (optional) Reason of Inquiry: Price or Promotion Adjustment For your protection, please do not send us your account number. Please note: Due to customer privacy and security concerns, Macy's does not accept price adjustment requests submitted via applications or 3rd parties. Only requests submitted directly by a customer will be accepted.

We make every effort to ship your items together, but there will be times when we may have to divide your order into multiple shipments. Common reasons for this: Availability of items ordered Ordered items are shipping from different fulfillment centers Order item(s) are shipping directly from the vendor If your order has to be divided, we'll send you a confirmation email advising you of: The expected ship dates. The items expected to ship in each shipment. Note: When we divide an order into multiple shipments, you won't be charged any additional fees. We divide the shipping cost provided at Checkout across the multiple shipments when your order is charged, and you won't be charged until your order ships. Also, the original authorization hold will remain until all shipments have been completed. Track Your Order to get the latest information on your order status.

What is Klarna? Klarna is a payment option that allows you to shop now and pay later by splitting your qualifying purchase into 4 interest-free payments. Need more information about Klarna? Click here How do I make a purchase using Klarna? Add $10 - $1,000 worth of items to your shopping bag. Exclusions apply. Choose Klarna as your payment method and continue to checkout. After you complete your purchase, check your inbox for a confirmation email from Klarna. You'll see the first charge when your order ships. The remaining 3 payments will be automatically processed every 2 weeks. Need more information about Klarna? Click here What if I need to return an item ordered using Klarna as payment? We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free. 90 day exceptions can be found Here. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable. Note: Any new or gently used Cosmetic or Fragrance product purchased at Macy's that does not meet your needs will be accepted for return. Return Process Start A Return process will ask you to choose the item(s) and reason you wish to return, and then refunded preference: Original Payment Method (Klarna) Macy's Gift Card Once we receive your mailed return, we will credit your account within 3-5 business days. It may take several days to post activity to your Klarna account. In Store: You can also choose to return your item to any Macy's store if you prefer. Refund credit will be issued to your account within 3-5 business days. It may take several days to post activity to your Klarna account.

We apologize if your item arrived damaged, broken, or defective. Call us at 800-289-6229 for assistance with this issue or you can return your purchase by mail or in store –for more info on returns, here’s our Return Policy .

Step 1: You have just placed your order and have received your order confirmation email ! If you need to make any changes to your order, click here within 30 minutes from the time you placed your order to find out how. Step 2: Now it's our turn! We'll locate your merchandise and prepare it for shipping . Depending on which of our warehouses we locate the merchandise in, there's a chance you'll receive your order in multiple boxes . Please review your confirmation email for the expected ship date of each item and click for more information on expected delivery timeframes. Step 3: As your merchandise leaves our warehouse, we'll charge the form of payment that you used when placing your order and will send you a shipping confirmation email. You can use this email to obtain the tracking numbers related to your shipment. Clicking on the underlined tracking number(s) in the email will take you directly to the carrier's website where you can track your order. Step 4: Since we know that you will be looking forward to your delivery, you can check your order status online at any time! Step 5: Now for the exciting part! Within no time, your merchandise will be delivered! At Macy's, we're not happy until you're happy. So we will accept for exchange or return merchandise that not does completely satisfy you. Please click here for details on our easy returns. When you should expect to hear from us: When you order with macys.com, we'll send you multiple emails to update on your order status. You'll receive an order confirmation email at the email address you provided. Print and save for your records, as this will include an order number that you can use to check the status of your order . You'll receive a confirmation email after each shipment leaves our warehouse with shipment details and your tracking number. Please note that your order may ship within separate boxes and might be delivered on different dates. Each shipping confirmation will provide information on merchandise that has already or not yet been shipped. We'll send you a detailed email if your merchandise temporarily becomes backordered with the manufacturer. This email will provide a new expected ship date and instructions on how to accept or decline the backordered merchandise. Please note that Federal Trade Commission rule requires that you contact us within 30 days of the original ship date to avoid cancellation. If your merchandise is on backorder: We'll send you a detailed email if your merchandise temporarily becomes backordered with the manufacturer or vendor. This email will include a new expected ship date if available. If the expected shipping date is greater than 30 days or has changed twice, the email will also include instructions on how to accept or decline the backorder date. Please note: Federal Trade Commission rule requires that you contact us within 30 days of the original ship date in these cases to avoid cancellation.

When you place an order, we put an authorization hold on your credit card in the amount of your order. This hold secures the funds and is not charged until your order ships. If your order is canceled for any reason, Macy's will send an authorization reversal to your bank. The exact amount of time until the hold is removed from your account is determined by your bank or credit card company, so the time frame may vary.

Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once it's in transit. Note: It may take 24-48 hours for your tracking information to reflect details on the UPS, FedEx, or USPS sites Tracking macys.com orders After placing your order, you'll receive a confirmation email that will include an estimated shipment date(s) based on the delivery method selected when the order was placed. Once the order has shipped, you'll receive a shipping confirmation email. Select the Track Shipment link within the email to receive up-to-date shipping information. Purchase History: look up and track your orders Tracking store orders To track your store order, have your receipt available and contact the store where you placed the order. If you need assistance contacting a particular store, select the link below: What Is My Local Macy's Store Information? Tracking international orders For international orders, go to the Order Tracking page and provide your order number and email address. I didn't receive my order We understand how frustrating it is to wonder "Where is my package?" or the surprise of "My order shows delivered, but it's not here!" We pride ourselves on having numerous options for our customers to receive updates and track their Macys.com shipments. You can track your package(s) in the following ways: Macys.com Purchase History: Track You Order Set your personal contact preferences in the My Account section of your macys.com profile The carrier's (i.e. UPS, USPS, FedEx, etc.) website will always have the most up to date tracking information Call us at 800-289-6229 for any additional assistance tracking your order or reporting a concern Please Note: When items are shipped, we use the most appropriate delivery method, depending on the weight and shipping destination for the package. During the shipping process, the package may transition to one of our other shipping methods, like Mail Innovations. Sometimes packages are marked as delivered by UPS when the package was handed off USPS. Shipping isn't perfect, unfortunately, packages can get lost, delayed, or a simple scanning problem can cause shipping update failure or inaccuracy

Macy's cardholders earn on every purchase. Customers without a Macy's Card can enroll in the Bronze level in-store, online or through Macy's mobile app to begin earning points on every purchase plus unlock rewards.

Macy's is powering the new Toys"R"Us shopping experience in the United States. ToysRUs.com serves as the dedicated authority for all things toys and play, with content that seamlessly connects consumers to macys.com to purchase products.