Madison Square Garden New York

City of New York guidelines no longer require guests to provide proof of COVID-19 vaccination or wear a mask in order to attend events at indoor entertainment venues such as The Garden. Please note that certain events have their own COVID-19 requirements. In addition, government mandates, venue protocols and event requirements are subject to change. So it is important for you to continue to check your event page on our website to confirm the details of your specific event. View calendar.

Standard Hours: Box Office is open Monday through Saturday from 10:00am to 6:00pm. Additional Hours: During all events, the box office will remain open 1 hour after the event begins. For events on Sunday, the box office will be open NOON until 1 hour after show time.

To facilitate contactless entry, digital tickets are accepted and all guests should download the MSG Venue App or the Ticketmaster App before they arrive to display their ticket. Please note that for entry to New York Knicks and New York Rangers home games at The Garden, all guests should use the MSG Venue App to display their digital tickets. Season Ticket Members can also access additional features associated with their membership account via the MSG Venue App.

Yes, digital tickets will need to be presented on your smartphone via the MSG Venue App or the Ticketmaster App, which should be downloaded in advance. Guests can display more than one ticket on the same smartphone.

Accessible seating for those eligible to purchase tickets may be secured by contacting the Madison Square Garden Disabled Services Department at 888-609-7599, Monday through Friday during normal business hours.

Tickets can be transferred via the MSG Venue App or the Ticketmaster App.

You can contact Guest Relations at: 212-465-6225 or guestrelations@msg.com regarding the refund policy for your specific event or for any additional questions regarding event policies.

You can expect protocols such as cashless transactions, MERV-13 air filters, “always on” cleaning of high touch surfaces, and the use of EPA approved cleaning products.

Yes. Guests who are permitted entry to The Garden, and subsequently refuse to comply with or violate our policies, will be asked to leave and their tickets will not be refunded.

Your digital ticket will have information on which entrance to use based on your seating location, and we ask all guests to please use your recommended entrance location. Please see here to consider your entrance options for your event at The Garden during construction.

Madison Square Garden asks all guests to arrive early and travel light. Bags must fit comfortably under your seat, and oversized bags larger than 22” x 14” x 9” are prohibited. Madison Square Garden does not provide an area to check bags, coats or any other personal belongings. For guests with additional needs, please contact Guest Relations at: 212-465-6225 or guestrelations@msg.com.

Merchandise may be available for purchase at your event. We are offering cashless options for merchandise transactions, using credit cards or mobile payment, including Google Pay and Apple Pay.

Food and beverage is available for purchase. Please note that we have cashless options for food and beverage transactions, allowing you to use your credit card or mobile payment, including Google Pay and Apple Pay. Food and beverage purchases are not available through the MSG Venue App.

Yes. As part of our health and safety protocols we are offering cashless transaction options for all in-venue purchases, however cash is also accepted at several designated locations in The Garden.

Restrooms are available in multiple locations throughout The Garden. We have made a number of modifications as part of our comprehensive health and safety protocols, including extensive deep cleaning.

If you have any additional questions please feel free to reach out to Guest Relations at: 212-465-6225 or guestrelations@msg.com. *Please note that government mandates, venue protocols and event requirements are subject to change, so be sure to continue to check back for the latest information.

For most of our events at Madison Square Garden, alcoholic beverages are available for purchase. MSG staff is trained in the nationally recognized T.E.A.M. (Techniques for Effective Alcohol Management) Training program for responsible alcohol management. Alcohol sales will be limited per customer per transaction, based on the event. All guests may be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside MSG. Management reserves the right to refuse the sale of alcohol to any guest. Alcohol sales will cease at the start of the fourth quarter for New York Knicks games and at the start of the third period for New York Rangers games. Please be aware that it is the policy of MSG Sports and MSG Entertainment to require all guests who appear to be forty (40) years of age or younger to present a valid form of ID with proof of age in order to purchase alcoholic beverages at Madison Square Garden. Pursuant to applicable State law, we accept only the following forms of identification: – A valid driver’s license or non-driver identification card issued by the United States Government, a State Government, Commonwealth, Possession or Territory of the United States or a Provincial Government of Canada – A valid passport – A valid U.S. military ID

We love animals as much as you do, however, only service animals are permitted inside Madison Square Garden. If you or a member of your party is bringing a service animal, we strongly recommend that you contact Madison Square Garden’s Disabled Services Department at 212.465.6034. The venue offers seating locations throughout the arena and theater that will provide a dedicated space for the animal.

Madison Square Garden asks all guests to arrive early and travel light. Bags must fit comfortably under your seat, and oversized bags larger than 22” x 14” x 9” are prohibited. Madison Square Garden does not provide an area to check bags, coats or any other personal belongings. For guests with additional needs, please contact Guest Relations at: 212-465-6225 or guestrelations@msg.com.

We want you to be able to re-live the epic experiences you have at our venues, however, camera equipment can get in the way of your fellow fan’s enjoyment. To respect all our guest’s experiences, video cameras, monopods, tripods, selfie sticks, audio recording devices and professional cameras (those including telephoto or zoom lenses) will not be permitted inside Madison Square Garden. There are also instances when the artist prefers to perform in a phone-free environment; meaning cellphones, smart watches, cameras and recording devices will be prohibited.

– Guests shall be respectful of others around them. – Guests shall avoid blocking the view of other Guests. – During some concerts, the artists may request that guests be permitted to stand immediately in front of their seats during the entirety of the performance. On those occasions, standing guests shall continue to be respectful of others around them and avoid blocking the view of other guests. – Guests shall not interfere with the event, the performers or the athletes in any way. – Guests shall refrain from using foul/offensive language, fighting, obscene gestures, throwing objects and engaging in other behavior detrimental to the experience of other guests. – Guests shall not walk around in the seating area until there is a stoppage in play (during sporting events). Televisions are placed inside each entrance so that you may enjoy the game while you wait for a break in play. Please stand at the bottom of the stairs and do not block the view of those ticketholders who are seated. – Guests shall not stand on seats or any other building structure. – Guests shall not block the aisles. – Guests shall not occupy a seat or remain in an area for which they do not possess a valid ticket and shall provide their ticket upon request. – As required by the City of New York, guests shall not smoke anywhere in our facilities. – Guests who consume alcoholic beverages shall do so in a responsible manner. – Guests are encouraged to report inappropriate or offensive behavior to an Usher, Security Officer or Guest Experience Representative. – Guests shall comply with requests from arena staff regarding arena operational and emergency procedures. The arena staff has been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests’ ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest. Season ticketholders may also be subject to having their season subscription revoked. We thank you for your cooperation.

Costumes are permitted with some exceptions. For the safety and experience of all guests, full-face coverings are permitted only after clearing security and must be removed if requested by our security personnel. Large costumes or headpieces, as well as full face paint, fake weapons, and any other hazardous or distracting item determined at the sole discretion of our security personnel are NOT permitted.

Meeting the needs of our guests with disabilities at Madison Square Garden is a never-ending commitment—we want to make your visit with us an enjoyable and unforgettable experience. Please visit our Disabled Services page for a full range of our accommodations, programs and policies.

Madison Square Garden is committed to providing a safe and enjoyable atmosphere for all our guests. If there is an emergency, you can either call the security office at 212.465.6299 or the event manager’s office at 212.465.6292.

Baby changing facilities. All restrooms are equipped with baby changing stations. Strollers. You may bring strollers to events; however, please understand that these strollers must be collapsible and fit comfortably under your seat. Nursing mothers. A mother may nurse her little one in any public location where she is comfortable and authorized to be (breast pumps are permitted). Nursing mothers seeking more discreet accommodations are welcome to use the family restrooms.

The safety and well-being of our guests is very important to us—if you begin to feel ill or find that you require medical assistance, please see an usher immediately. The Garden is equipped with Automatic External Defibrillators (AED) which are located throughout the building. Designated employees, including our medical staff, have been properly trained and certified to use AEDs.

The distribution of promotional items, flyers, handbills or printed materials is not permitted without written permission of Madison Square Garden. In addition, vending, peddling or product sampling is not allowed.

Whether you misplaced something before, during or after an event, we’re here to help. If you’ve lost something, please contact our security office at 212.465.6299 or speak with an usher or guest experience representative for further assistance. Click here to fill out our Lost & Found form.

We’re all for you grabbing a bite to eat or a drink before making your way to The Garden for your event, however, any outside food and beverages (including cans and bottles) are not permitted inside.

Find parking for your event through ParkWhiz, the Official Parking App of Madison Square Garden, and book your space today. Click here to explore nearby garage and lot locations. Going to an event at the Hulu Theater at Madison Square Garden? Click here.

In addition to the above mentioned items, there are a few things that are not permitted inside Madison Square Garden: – Weapons/Firearms/Knives – Laser Pens – Pepper Spray/Mace – Signs and Banners – Alcohol – Selfie Sticks – Video Cameras/Recording Devices – Outside Food & Beverages – Glass, Cans, Aluminum Bottles – Hoverboards/Skateboards

During hockey games at Madison Square Garden, protective netting is hung above the glass behind both goals. This precaution limits the amount of pucks that leave the ice and enter the seating area. Although the netting adds an extra precaution, MSG reminds you to stay alert at all times.

Pucks that go into the stands during hockey games may be kept by the patron who catches the puck. Please note that while protective netting is put in place at each end of the rink, pucks may still go into the stands. The hockey pucks are made out of 100% vulcanized rubber and are chilled. When these pucks go into the stands they can cause serious injuries, so please stay alert at all times.

At MSG, we place the safety and security of our guests above all else. For that reason, we continuously assess and upgrade security measures across all of our venues, including the recent introduction of more rigorous bag screenings. Please plan ahead and allow yourself enough time to pass through security. Thank you in advance for helping us create a safe environment for you and our guests.

In compliance with New York City regulations, there is no smoking, including electronic cigarettes, permitted anywhere in Madison Square Garden. This policy is strictly enforced. Violation of this regulation is grounds for ejection.

Box Office Standard Hours: Box Office is open Monday through Saturday from 10:00am to 6:00pm. Additional Hours: During all events, the box office will remain open 1 hour after the event begins. For events on Sunday, the box office will be open NOON until 1 hour after show time.